Terms and Conditions

1.1. The provider is Benjamin Boachie, sole proprietorship, Provinzialstraße 389, 44388 Dortmund, Germany, email: team@musicians-universe.de, phone: +49 177 6666384 (“we”).

1.2. These terms apply to all contracts for our programmes and individual services concluded via our website or other digital channels.

1.3. Differing terms of the customer only apply if we expressly agree to them in text form.

2.1. We provide musical education and mentoring: instrumental tuition, vocals, production, audio engineering, mixing and mastering.

2.2. What a programme includes in detail — number and length of sessions, format, term — follows from the service description shown to you before ordering and repeated in the contract confirmation. In case of doubt, that description prevails over these terms.

2.3. Sessions take place online or in person, depending on the programme. Group sessions, workshops and camps may be offered in addition; you are entitled to them only where the programme expressly provides for them.

3.1. Our offer is aimed at children, teenagers and adults, from beginners to professionals.

3.2. We conclude contracts only with adults. For minors, the legal guardians book in their own name; by ordering you confirm that you are of age or acting as a legal guardian.

3.3. For the mu. Companion learning platform the following also applies: use is possible from the age of 10. If the user is a minor, the account is held in their name so that learning progress and content remain attributed to them — the contracting and paying party remains the legal guardian under 3.2.

3.4. When a minor registers, we ask for the name and email address of a legal guardian and send a confirmation link to that address. Access remains blocked until this confirmation has been given; without it no contract is concluded.

3.5. Legal guardians may withdraw their consent at any time — via the link in the confirmation email or informally to team@musicians-universe.de. We will then block access immediately and delete the account entirely on request.

4.0. For minors using the learning platform, and by way of derogation from the following paragraphs, the contract is concluded only once the legal guardian has confirmed (see 3.4).

4.1. The presentation of our programmes is not a binding offer but an invitation for you to make one.

4.2. By submitting the order form via the “Order with obligation to pay” button you make a binding offer. The contract is concluded once we accept the order — at the latest when we activate your session allowance.

4.3. Immediately after conclusion you receive a contract confirmation in text form by email, containing the contract details, these terms, the withdrawal notice and the model withdrawal form. No signature is required, and we do not ask for one.

4.4. We store the contract text. You can access it at any time in your inbox in the booking app.

5.1. The price displayed at the time of ordering applies. All prices are final prices. As a small business under § 19 of the German VAT Act we do not show VAT.

5.2. Depending on the programme you pay once, in agreed instalments, or as a monthly membership. Instalments and memberships are collected monthly via our payment provider Stripe.

5.3. All payment methods available via Stripe are accepted. Payment data is processed exclusively by Stripe; we do not receive it.

5.4. We issue you an invoice in text form.

5.5. If you fall into arrears, we may suspend the service after prior notice until payment is settled. Further statutory rights remain unaffected.

6.1. On activation you receive an allowance of sessions. The number and the validity period are stated in your contract confirmation and at any time in your account.

6.2. Validity equals the term of the respective programme plus one week, starting on activation.

6.3. Sessions not used by the end of the validity period expire. So this does not catch you out, we remind you 30 days, 7 days and one day before expiry by email and in your inbox, as long as sessions remain.

6.4. You may request an extension before expiry, briefly stating why. We decide at our reasonable discretion; in cases of illness, accident or comparable reasons beyond your control we extend appropriately. We communicate the decision in text form.

6.5. Independently of this, we may extend the validity at any time on our own initiative.

7.1. You book appointments yourself in the booking app from the times offered.

7.2. You may cancel free of charge up to 24 hours before the start; the session returns to your allowance. If you cancel later or do not attend, the session counts as used unless you show good cause.

7.3. If we have to cancel or move an appointment, we promptly offer an alternative; your session is preserved and the validity period is extended accordingly.

7.4. If we cancel a programme entirely or change it substantially, you may terminate the contract for cause within 14 days of receiving the notice. We refund amounts already paid for services not yet rendered.

8.1. As a consumer you have a statutory right of withdrawal of 14 days. The details, your point of contact and the legal consequences are set out in our withdrawal notice, available on the website and in your contract confirmation.

8.2. At your express request we begin providing the service before the withdrawal period ends. If you then withdraw, you owe compensation for the portion already used. The right of withdrawal expires upon full performance.

8.3. We provide a model withdrawal form; you do not have to use it, an informal statement is sufficient.

9.1. Programmes with a fixed term end automatically; no notice is required.

9.2. The monthly membership runs until terminated. It can be cancelled with ten days' notice to the end of the current billing month. If the cancellation arrives later, the membership ends at the end of the following billing month. The billing month follows the day the contract was concluded; the exact end date is shown in your account and in our cancellation confirmation.

9.3. You can cancel via the cancellation button on our website, via membership management in your account, or informally in text form. We confirm receipt of your cancellation without undue delay in text form.

9.4. The right of either party to terminate for cause remains unaffected.

9.5. You may postpone the start once by up to six months. During the term, a break of up to two months is possible; the validity of your allowance is extended accordingly.

10.1. For online sessions you need suitable equipment and a stable internet connection. This is your responsibility.

10.2. If the technology fails on your side, the session counts as used. Please get in touch anyway — as a rule we find a solution.

10.3. Do not share your account credentials. Sessions are personal and non-transferable.

11.1. As a rule we owe careful, expert mentoring — not a specific learning outcome and not a particular exam or career result. How far you get depends substantially on your own effort.

11.2. By way of exception we make two express commitments. They apply only to the programmes named and only if you meet the cooperation duties set out there.

11.3. Foundation commitment (mu. Foundation, mu. Academy): If you start without prior knowledge, you will play your first complete piece within 30 days of your first session. This requires that you attend the sessions offered in that period and bring the agreed weekly assignment worked through. If we do not reach the goal, we continue the mentoring at no additional cost until it is reached.

11.4. Stage commitment (mu. Academy, mu. Accelerator): You will perform in front of an audience within 180 days of the programme start. Any performance before an audience counts, in particular an open mic, jam session, church service, student or community concert. This requires that you attend at least 80% of the sessions offered, work through the weekly assignments, and take up at least one performance opportunity offered to you. If it does not happen, we continue the mentoring at no additional cost until you have performed.

11.5. If you do not meet the cooperation duties, the claim under the respective commitment lapses. The programme itself is unaffected. Cancellations after the deadline in clause 7.2 count as an attended session.

11.6. These commitments are not a guarantee of a specific quality within the meaning of § 443 of the German Civil Code, but a contractually agreed additional service. Your statutory rights remain unaffected.

12.1. We are liable without limitation for intent and gross negligence, as well as for damage to life, body or health and under the German Product Liability Act.

12.2. In cases of simple negligence we are liable only for breach of material contractual obligations, i.e. obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. In such cases liability is limited to the foreseeable damage typical of this type of contract.

12.3. For personal belongings brought to in-person appointments we are liable only under the preceding paragraphs.

12.4. You are responsible for your own insurance cover.

All participants commit to our code of honour. In case of serious or repeated breaches we may terminate for cause after prior warning.

• Respect: Appreciation and constructive behaviour towards others.
• Discipline: Personal responsibility and adherence to the rules.
• Perseverance: Sticking with it, even when it gets hard.
• Consistency: Working on your goals regularly.
• 100% mentality: Full commitment and dedication.

14.1. If you terminate a fixed-term contract early without good cause, your payment obligation for the agreed term remains. We must set off what we save in expenses or acquire elsewhere as a result of the termination.

14.2. Instead of settling under 14.1 we may claim compensation of 70% of the outstanding amount. You expressly retain the right to prove that we suffered no loss at all or a substantially lower one; in that case you owe only the amount proven.

14.3. Your statutory right of withdrawal under clause 8 remains unaffected. If you withdraw in time, we refund all payments made, less any compensation under clause 8.2.

15.1. We process your data only as far as necessary to perform the contract or where you have consented. Payment data is processed exclusively by Stripe.

15.2. We use your address for email marketing only with your consent or within the limits permitted by law. You may object at any time — via the unsubscribe link in every marketing email or in your account settings.

15.3. Details are set out in our privacy policy.

16.1. For existing contracts, the version of these terms you accepted at conclusion applies. Which one that is is stated in your contract confirmation.

16.2. We announce changes to ongoing continuing obligations at least six weeks in advance in text form. If you do not object before they take effect, they are deemed accepted; we point this out separately in the announcement. If you object, you may terminate with effect from the date the changes take effect.

17.1. German law applies. Mandatory consumer protection provisions of your country of residence remain unaffected.

17.2. The European Commission provides a platform for online dispute resolution. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

17.3. Should any provision be invalid, the remainder of the contract stays in force. The statutory rules take the place of the invalid provision.